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Shipping policy

At Wheels, we’re committed to providing every customer with a smooth, reliable, and hassle-free shipping experience. Here’s a quick overview of our shipping policy:

Shipping within Saudi Arabia:

products are available for delivery across all regions of Saudi Arabia.
At this time, we do not offer international shipping, as our focus is on serving customers within the Kingdom, bringing them the best of our products and services right to their doorstep.

Shipping Methods:

Depending on the location, we deliver through Wheels logistics team or through SMSA.

Shipping and delivery costs:

Enjoy free delivery on all bikes across Saudi Arabia!

Get free shipping on accessories, apparel, and spare parts when you spend 700 SAR or more.

For orders under 700 SAR, a flat shipping fee of 35 SAR applies

Shipping & Delivery Timeline:

For orders delivered to Riyadh, Jeddah, Dammam, Khobar, Dhahran, or AlUla, you can expect your items within 7 days from the order date.
For all other cities in Saudi Arabia, delivery will take no more than 10 days from the order date.

Please note: During peak times or promotional periods, delivery may take a bit longer than usual. If so, we’ll make sure to notify you during checkout.

Need help or have a question? Our customer service team is here for you.
Happy riding with Wheels!

Terms Of Service Introduction This website is operated by Wheels Trading Est. Throughout the site, the terms “we”, “us” and “our” refer to Wheels Trading Est. Wheels Trading Est offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Section 1. General Conditions 1.1. Any policies and conditions stated in our FAQ page are considered part of and a continuation to this Terms of Service. 1.2. We reserve the right to refuse providing our services to anyone while ensuring we notify the customer of the reasons in compliance to the governing law. 1.3. You understand that your content (not including credit card information), may be transferred unencrypted and involves (a) transmissions over various networks; (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 1.4. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services and content, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 1.5. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. Section 2. Online Store 2.1. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or province of residence, or that you are the age of majority in your country or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 2.2. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 2.3. You must not transmit any worms or viruses or any code of a destructive nature. 2.4. A breach or violation of any of the Terms will result in an immediate termination of your Services. Section 3. Modifications to the Service and Prices 3.1. Prices for our products are subject to change without notice. However, price changes will not affect or change in already placed orders. 3.2. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 3.3. We reserve the right to specify the type of products/services and quantity limits available for purchase per person or per order, while noting that this information will be clear and present to the customer before placing an order. 3.4. We reserve the right to change or cancel a placed order, in compliance with the governing law as well as notifying the customer of any change or cancellation. Section 4. Products or Services 4.1. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 4.2. We have made every effort to display, as accurately as possible, the colours and images of our products that appear at the site. We cannot guarantee that your computer monitor's display of any colour will be accurate. 4.3. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 4.4. We do not hold responsibility for ensuring that the quality and features of any products or services from our suppliers will meet your expectations. Section 5. Account Information 5.1. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 5.2. Your submission of personal information through our store is governed by our Privacy Policy. Section 6. Optional Tools 6.1. We may provide you with access to third-party tools which we neither monitor nor have any control nor input. 6.2. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 6.3. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). Examples of such optional tools are: map service and geographical address locator at checkout page or national address inquiry or any other optional tools available on our website. 6.4. We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. Section 7. Third Party Links 7.1. Certain content, products and services available via our Service may include materials from third parties. 7.2. Third party links on our website may direct you to third party websites that are not affiliated with or controlled by us and so, we are not responsible for examining or evaluating the content or accuracy of information on these websites that are outside of our control. We do not guarantee and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. However, we are responsible for ensuring that the safety and accuracy of services and information on our website is up to the highest cyber security standards in order to protect our customers from cyber-attacks or hackers. 7.3. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. Section 8. User Comments, Feedback and Other Submissions 8.1. If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to: (1) maintain any comments in confidence; (2) pay compensation for any comments; or (3) respond to any comments. 8.2. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 8.3. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. Section 9. Prohibited Uses 9.1. In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. Section 10. Indemnification 10.1. You agree to indemnify Wheels Trading Est and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licencors, service providers, subcontractors, suppliers, interns and employees, for any harm done from any legal claims or cases, including attorney fees or third party demands arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party. Section 11. Sever-ability 11.1. In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforce ability of any other remaining provisions. Section 12. Termination 12.1. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 12.2. These Terms of Service are effective unless and until terminated by either us or you. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 12.3. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time while notifying you of the reasons in compliance with the governing law. We may, also, accordingly deny you future access to our Services (or any part thereof). Section 13. Entire Agreement 13.1. The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 13.2. These Terms of Service and any policies or operating rules posted by us on this website or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous terms, agreements or policies, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). However, we ensure our commitment to provide our services and products as offered and advertised by us. 13.3. The latest version of this Terms of Service and any policies or operating rules posted by us on this website or in respect to The Service are the only legally binding reference to the agreement between you and us and you agree to this each time you place an order, use a service or browse and use our website in general. 13.4. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. Section 14. Governing Law 14.1. These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Kingdom of Saudi Arabia. Section 15. Changes to Terms of Service 15.1. You can review the most current version of the Terms of Service at any time at this page. 15.2. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. Section 16. Delivery 16.1 In general, we deliver within 4-7 working days from purchase date (major cities), 7To 10 days for the rest of Saudi cities. Due to the surge in orders during offer periods, orders delivery could take longer than the unexpected delivery date at the time of purchase. We assure you that we always work hard to prepare, ship and deliver your orders at the soonest possible. Contact Information Communication about the Terms of Service should be sent to us at: Email: info@wheelsbikes.com OR 8001111034 Wheels Trading Est. Head Office Address: Office 101, Level 1, L'etoile Tower Prince Faisal bin Fahad St. Al Khobar 31952 Kingdom of Saudi Arabia