FAQ

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Yes, you can buy most of Wheels Corporation products from its online store, and the products will be shipped to you wherever you are in the Kingdom of Saudi Arabia.

Yes, of course. Wheels Corporation takes all safety standards needed, so buying from the Wheels Online Store is completely safe.

There is no minimum limit to buy any of wheels online store products.

Create a subscription account on the Wheels website.

You must have a credit or Mada card.

The shipping address must be right and specified.

You can create an account on the wheels website through the following steps: -

• Go to the registration page and log in.

• Choose the Create a new account icon.

• Fill in the required information fields.

• Click the Submit button.

After following the previous steps, you will receive a confirmation registration message in your inbox.

Yes, of course. By logging into the Wheels website, directly accessing your account page, and then logging into the information page.

Do not worry if you forgot your account password on the Wheels website, as you can recover it through the following steps: -

• Click on the login / Register button.

• Click on the Forgot Password link.

• Enter your email to get a password change request and get a new password.

Yes. Most of the wheels products are available for purchase through its online store. But if one or more Wheels products are not available, you can contact the Wheels customer service center on the unified number 920007041.

All products on the Wheels website that include the Add to Cart button are available for online purchase.

Yes, of course. You can edit the address after your purchase order confirmation but within a maximum of 24 hours from confirming the purchase order (for the products that have not yet been delivered to the shipping company). By contacting the Wheels Customer Service Center via the unified number: 920007041

Yes, you can cancel the product order by a cancellation request through the Wheels electronic store, explaining the cancellation reasons. And then the Wheels customer service will contact you within 48 hours at maximum.

Yes, of course. You can track the status of the products that you order from the wheels online store through the following steps: -

• Log in to your account on the Wheels website.

• Log in to your requests page.

• Choose the order page you want to view.

• You can follow up your order through the order following up icon on the order page, and you can also choose the shipment following-up link on the same page.

You can contact the Wheels Customer Service Center to check the required products' status and the arrival time via the unified number 920007041.

No. Wheels online store receives the payments only through the available methods, and there are no cash payments except in the case of you want to buy from Wheels branches located in the Kingdom.

Wheels Corporation accepts many online payment methods, we mention them in points: -

• Credit cards (Visa, MasterCard, American Express, Apple Pay, STC Pay).

• Mada card.

You can know the expected time for delivery through the product page itself or the purchasing confirming process in the shopping cart.

In general, if you are in the same city where one of the wheels is located or live near it, you will receive the required products within 1-3 days at maximum from the date of ordering the products.

But you will receive the order within 10 days at maximum if you are in a city far from Wheels branches.

In exceptional times and during the promotions period, it may take longer than the defined period to deliver the products, and customers are notified of this when ordering the products.

• No shipping fees are charged for orders of SAR 500 or more.

• Wheels add a shipping fee of 34.5 SAR to orders of less than 500 SAR.

• In both cases, 15% VAT will be applied to all orders.

Wheels Corporation depends on SMSA Company to ship and deliver wheels products.

Usually no, the shipping company will not contact you unless the shipping address is not specific so that the product arrives on time.

No. Wheels products are only shipped to all regions of the Kingdom of Saudi Arabia.

Yes, of course. Wheels Corporation currently ships all its products to all Saudi cities, and the customer should choose the branch closest to him to ensure that the products arrive as soon as possible.

s, of course. All Wheels branches provide warranty and maintenance services to wheels online store users through the after-sales services that Wheels Corporation provides its customers.

In case that there is no wheels branch in your city, you can contact Wheels customer service via the unified number 920007041. And we will send a shipping company representative to receive the product and send it for maintenance and warranty services.

You can benefit from Wheels foundation warranty services of its online store products through: -

Going to the nearest wheels branch.

The original invoice is required with a valid warranty period.

You can know the warranty period for the products that you order from the wheels online store through the following methods: -

• Review the purchase invoice that includes the warranty period and the responsible branch for warranty service.

• Visit the warranty section on the wheels website.

Or you can also contact the Wheels Customer Service Center via the unified number 920007041

Firstly: Wheels Corporation provides you with an apology statement for this mistake.

Then you can return the product within 3 days of receipt or exchange it within a maximum of 7 days, according to Wheels policies for return and exchange. But the product must be in its original status and original packaging.

Yes, you can return or exchange any product that you buy from the Wheels Online Store, according to Wheels return and exchange policies.

If the product has a manufacturing defect or it is not the required product, or even if you have changed your desire and need for a product, you can return it or exchange it, but under conditions: -

The product must be in its original condition.

The product must be in its original packaging.

You can return and exchange wheels online store products according to the wheels policies for return and exchange through: -

Going to the nearest wheels branch.

Calling the wheels customer service center via the unified number 920007041 and one of the shipping company representatives will reach you to take the order.

The return and exchange period of Wheels online store products is determined when the customer receives the product. And the original purchase invoice is required to complete the return or exchange process.

After accepting your purchase order cancellation, wheels will refund the paid invoice online to the customer within a maximum of 7 days, including the shipping fees, if the product has not been delivered to the shipping company. But, if the product has been delivered to the shipping company, the shipping fee will be deducted before the customer gets back the invoice.

If the product has a manufacturing defect or it isn’t the required product, Wheels will refund the refund to your account.

But, if you want to return the product for other reasons, wheels will refund you the total invoice minus the shipping fee.